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Stop Me Before I Strangle This Resident! (3hrs)
A seminar on conflict resolution.
 
· A deep dive into all personality types (prospects, residents and our own team). The more we understand how someone “ticks,” the better we will communicate, the better the exchange which equals a win/win for all!
· Deflating a difficult situation or angry person is not easy or fun. But, you can “step on someone’s shoes without messing up their shine!” It’s not what you say, it’s how you say it
· Learn valuable phrases that will “talk them off the ledge.” 
· Understanding why the hardest part of our job is dealing with people.
· Motivational ideas to help take care of our team so that we can best take care of our community and our residents that will lead to positive reviews

Stop Me Before I Strangle This Resident! (3hrs)

$45.00Price
Quantity

  • Price per person.  Please change the quanity to the number of people attending the seminar.  We will work with you at the time of the event to true up the purchase.

Michelle Molinaro

Michelle graduated from the University of Kansas with a Bachelor’s in Psychology. She began her career in property management in 1996 as a Leasing Consultant for Trammell Crow Residential Services in Overland Park, KS. In 1997, she was presented with the National Achievers Circle award in Chicago, IL. One year later, all Trammell Crow properties in Kansas were sold to AMLI Residential. After 2 years of leasing with AMLI, she was promoted to Leasing Manager in 1998 and soon after, received the regional Leasing Consultant of the Year award.

In 1999, Michelle was promoted to Regional Activities Director in KS and was responsible for all volunteer projects, resident activities, employee activities and company events. She was team captain for Race for the Cure walk, benefiting the Susan G. Komen Breast Cancer for several years, recruiting walkers, and raising thousands of dollars. Under her direction, AMLI proudly won “Best Community Events” at the annual Crystal Merit awards- Apartment Association of Kansas City (AAKC) 6 years in a row. In 2000, Michelle also won a “High Achievement” and “Unsung Hero” award followed by the National “Spirit of AMLI” award in 2005.

Michelle served on AAKC’s public relations and volunteer committees for several years. In addition, she served as the head of AMLI Culture Club committee for 4 years, a regional focus group for employee recognition and retention. Michelle is a consultant for Greystar KC as a Management Liaison.

 

Michelle coordinated the training division of Savvy property solutions for over 15 years.  She resides in Leawood, Kansas with her husband, Adam, and their boys, Jacob and Asher. 

© 2023 by Michelle Molinaro Training

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